Terms of Service

Welcome to Comeback! These Terms of Service ("Terms") are a legally binding agreement between you and Superneural Technologies Private Limited ("Comeback," "Superneural," "we," "us," or "our") that governs your access to and use of our mobile applications, APIs, and related services (collectively, the "Services").

Company Information:

• Legal Name: Superneural Technologies Private Limited
• Registered Address: Ahmedabad, Gujarat, India
• Headquarters: Surat, Gujarat, India
• Contact: support@superneural.co

Please read these Terms carefully. By accessing or using the Services, you agree to be bound by them. If you do not agree, do not access or use the Services.

1. Eligibility

• You must be at least 13 years of age (or the minimum age required by your jurisdiction) to use the Services. If you are under the age of majority in your state or country, you may use the Services only with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
• The Services are intended for personal, non-commercial use. If you wish to use the Services on behalf of an organization, you must have authority to bind that organization and these Terms apply to the organization.
• You may not use the Services if you are prohibited from doing so under applicable law or if your account has been previously suspended or terminated by us.

2. Account Registration and Security

• You must create an account to access most features. You agree to provide accurate, current, and complete information during registration and to keep your information up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at support@superneural.co if you suspect unauthorized access or account compromise.
• You may not share your account or credentials with others. We reserve the right to refuse registration or cancel accounts at our discretion.

3. Description of the Services

Comeback provides habit-building tools, analytics, accountability squads, proof capture, optional HealthKit integrations, and premium subscriptions. Features include, but are not limited to:

• Goal-based onboarding and habit configuration ("arcs");
• Daily habit tracking, streak calculations, and progress dashboards;
• Photo-based habit proof capture, storage, and optional AI validation;
• Squad chat, activity feeds, and accountability tools;
• Push notifications and reminders (if enabled);
• External web checkout for certain paid plans and subscriptions.

The Services evolve over time. We may modify, add, or discontinue features at any time without prior notice, provided that we do not materially degrade paid offerings without notice as described in Section 24.

4. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect personal data. By using the Services, you consent to the collection and use of information as described there. The Privacy Policy is incorporated into these Terms by reference.

5. Health and Wellness Notice

6. HealthKit and Wearable Integrations

• The iOS app may request access to Apple HealthKit to read data such as steps, workouts, sleep duration, and weight. Granting access is optional and can be revoked at any time via iOS settings.
• By enabling HealthKit access, you authorize us to process the HealthKit data you share for the limited purpose of auto-verifying habits and updating your progress metrics.
• We do not use HealthKit data for marketing, advertising, data brokerage, or unrelated analytics. We will not disclose HealthKit data to third parties except as necessary to deliver the Services or comply with legal obligations.
• You are solely responsible for ensuring the accuracy of HealthKit data and for managing your device's health settings.

7. Proofs, AI Validation, and Squad Content

• When you capture or upload proof media, you grant us permission to store, process, and display that content within the Services as needed to provide habit verification, squad sharing, and analytics.
• If you request AI validation, you authorize us to transmit proof media to Microsoft Azure OpenAI (or a comparable vendor) for automated analysis. AI output may be stored with your proof record. AI validation is advisory and may not be error-free.
• Content shared inside squads (messages, reactions, proofs) is visible to squad members. Think carefully before sharing sensitive information. Squad admins may moderate or remove content that violates these Terms or community guidelines.
• You are responsible for the content you share. Do not upload anything unlawful, infringing, harassing, hateful, explicit, or otherwise inconsistent with our community standards. We reserve the right to remove content or suspend accounts that violate these rules.

8. User Content Ownership and License

Ownership

You retain ownership of User Content (including proofs, messages, and other contributions) that you submit through the Services.

License to Us

You grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, modify (for formatting and display purposes), publicly display (within features you choose), and otherwise use your User Content as necessary to provide, improve, and support the Services.

License to Squad Members

By posting content to a squad, you grant each squad member a non-exclusive license to access and use that content for personal, non-commercial purposes in connection with squad participation.

Feedback

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without restriction or obligation to you.

9. License Grant to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use our mobile applications and access the Services for personal, non-commercial purposes. All rights not expressly granted are reserved by us and our licensors.

10. Acceptable Use and Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of any law or regulation;
• Harass, threaten, harm, or impersonate others, or engage in hate speech, discrimination, or bullying;
• Upload content that infringes or misappropriates intellectual property or privacy rights, contains malware, or violates community standards;
• Attempt to gain unauthorized access to the Services, user accounts, or related systems;
• Circumvent security measures, rate limits, or technical restrictions;
• Use automation, bots, or scripts to interact with the Services without our written permission;
• Commercially exploit the Services, including reselling access or collecting fees on our behalf without authorization;
• Reverse engineer, decompile, or attempt to extract source code except as permitted by law;
• Interfere with or disrupt the Services or the enjoyment of other users.

We may investigate and take appropriate action against violations, including removing content, suspending accounts, or reporting misconduct to law enforcement.

11. Subscriptions, Purchases, and Billing

Plans

We offer free and premium plans. Details about plan features, duration, and pricing are available within the app or on our website. We may update plan offerings from time to time with notice when required.

External Checkout

Payments are processed through third-party providers such as Stripe. You may be redirected outside the app to complete purchases. Your payment information is handled by the payment provider and is subject to its terms and privacy policy.

Recurring Billing

If you subscribe to a recurring plan, you authorize us and our payment processors to charge the subscription fee (plus applicable taxes) at the interval displayed at purchase until you cancel.

Free Trials

If offered, free trials convert to paid subscriptions at the end of the trial unless you cancel before the trial ends. Eligibility may vary.

Price Changes

We may change subscription pricing with at least 30 days' notice to existing subscribers. Continued use after the price change takes effect constitutes acceptance of the new price. You may cancel before the new price applies.

Taxes

You are responsible for any applicable taxes, levies, or duties associated with your purchase.

Cancellations

You can cancel recurring plans at any time via the web checkout portal or by contacting support. Cancellation takes effect at the end of the current billing period. We may provide pro-rated refunds only where required by law or our payment partners' policies.

Refunds

Except where required by law, all purchases are final. For payments completed through Apple (if in-app purchases are offered), refund requests must be directed to Apple.

EU Right of Withdrawal

If you reside in the European Union and purchase digital services, you acknowledge that we begin providing the service immediately and you expressly waive the statutory 14-day withdrawal right once digital access begins.

12. Beta Features and Previews

From time to time, we may label certain features as beta, preview, or experimental. Such features may be offered for evaluation purposes only, may be subject to additional terms, and may be modified or discontinued at any time. Beta features are provided "as is" without warranties and may not be as reliable or available as other features.

13. Third-Party Services and Links

• The Services may contain links to third-party websites or integrate with third-party services (e.g., Apple, Google, Stripe, Microsoft Azure OpenAI, DigitalOcean). Those third parties are not under our control, and we are not responsible for their terms, policies, or actions.
• Your use of third-party services is governed by the terms and privacy policies of those providers. We are not a party to such terms and are not responsible for their performance.

14. Suspension and Termination

• We may suspend or terminate your access to the Services (in whole or in part) at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraud or abuse, or if we must do so to comply with law or protect the Services.
• You may terminate your account at any time through in-app settings or by contacting support. Upon termination, your right to access the Services will cease.
• We are not liable for any loss or damage caused by termination or suspension, except as required by law. Paid subscribers who are terminated without cause may receive a pro-rated refund of unused fees.

15. Effect of Termination

Upon termination of your account:

• Your license to use the Services ends.
• We may delete or anonymize your User Content in accordance with our Privacy Policy, subject to legal retention requirements.
• Sections of these Terms that by their nature should survive (including intellectual property, disclaimers, indemnification, limitation of liability, and dispute resolution provisions) will continue to apply.

16. Intellectual Property

• The Services, including content, software, designs, logos, and trademarks, are owned by Superneural Technologies Private Limited or its licensors and are protected by intellectual property laws.
• Except for the limited license granted in Section 9, you acquire no rights or interests in the Services or their content. All rights are reserved.

17. Indemnification

You agree to indemnify, defend, and hold harmless Superneural Technologies Private Limited, its affiliates, officers, directors, employees, agents, licensors, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party rights. We reserve the right to assume the exclusive defense of any matter subject to indemnification and you agree to cooperate with us.

18. Disclaimer of Warranties

19. Limitation of Liability

20. Release

If you have a dispute with another user, squad member, or third party relating to the Services, you release Superneural Technologies Private Limited (and our officers, directors, employees, agents, and affiliates) from claims, demands, damages, and liabilities arising out of or related to that dispute. This release does not apply to violations of these Terms by Comeback or where prohibited by law.

21. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the State of California, USA, without regard to conflict of laws principles, except where local law requires otherwise.
• Informal Resolution. Before filing a claim, you agree to contact us at legal@superneural.co to attempt to resolve the dispute informally. If the dispute is not resolved within 30 days, either party may initiate formal proceedings.
• Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, including the Optional Rules for Emergency Measures. The arbitration will be conducted in English by a single arbitrator in San Francisco County, California, unless you reside outside the United States, in which case the arbitration may be conducted remotely. Judgment on the award may be entered in any court with jurisdiction.
• Exceptions. Either party may seek injunctive or equitable relief in court to protect intellectual property rights or to prevent unauthorized access to the Services.

YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY.

22. Class Action Waiver

YOU AND SUPERNEURAL TECHNOLOGIES PRIVATE LIMITED AGREE THAT ANY CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ARBITRATORS MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

23. Injunctive Relief

You acknowledge that any breach of Sections 6–10 or 16 may cause irreparable harm to Superneural Technologies Private Limited for which monetary damages would be inadequate. We may seek injunctive relief (in addition to other remedies) to enforce these sections without the requirement to post a bond.

24. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., via email or in-app notification). Your continued use of the Services after the updated Terms become effective constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Services.

25. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

26. Export Compliance and Sanctions

You represent that you are not located in, under the control of, or a national or resident of any country or territory subject to embargo by the United States, and you are not on any US government restricted party list. You agree to comply with all applicable export laws and regulations when using the Services.

27. Entire Agreement; Severability

These Terms, together with the Privacy Policy and any applicable supplemental agreements, constitute the entire agreement between you and Superneural Technologies Private Limited regarding the Services and supersede prior agreements. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be replaced with an enforceable provision that best reflects the parties' intent.

28. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. Any waiver must be in writing and signed by an authorized representative.

29. Contact Information

If you have questions about the Services or these Terms, contact us at:

• Email: legal@superneural.co
• Subject Line: Terms of Service Inquiry
• Mail: Superneural Technologies Private Limited, Attn: Legal, Ahmedabad, Gujarat, India

Last updated September 17, 2025.